Privacy Policy

1. Information We May Collect

We may collect information that you voluntarily provide when contacting us, submitting a trade enquiry, requesting a quotation or otherwise communicating with the company.

• Name and company name
• Email address
• Telephone or WhatsApp number
• Country or location
• Product and trade requirements
• Destination and quantity information
• Message content and correspondence
• Other information you choose to provide

2. How We Use Information

Information may be used to respond to enquiries, review commercial requirements, prepare or discuss quotations, coordinate sourcing, communicate with counterparties and manage normal business operations.

3. Trade Enquiry Information

When you submit the AARD ALWAHA trade enquiry form, the information provided may be stored and transmitted to our operational enquiry channels so the requirement can be reviewed.

This may include product information, specification, approximate quantity, packaging requirements, destination and contact details.

4. Business & Legal Purposes

Information may also be used where reasonably necessary for legitimate business administration, record keeping, compliance, fraud prevention, dispute handling or other lawful business purposes.

5. Sharing of Information

We do not sell personal information.

Where reasonably necessary for a legitimate business enquiry or transaction, information may be shared with appropriate suppliers, service providers, professional advisers, logistics providers or other commercial counterparties.

Only information relevant to the applicable business purpose should be shared.

6. Storage & Processing

Information may be stored in website systems, email accounts, business records, communication platforms and other systems used for legitimate company operations.

Some service providers may process information from locations outside the United Arab Emirates.

7. Cookies & Technical Information

The website may use cookies or similar technologies required for normal website operation, security, analytics, performance or user preferences.

Your browser settings may allow you to restrict or delete cookies, although doing so may affect some website functionality.

8. Third-Party Services

The website may interact with third-party services such as hosting providers, email systems, analytics services, maps, social media platforms or security tools. Those providers may process information according to their own privacy terms.

9. Your Privacy Requests

Subject to applicable law, you may contact us to request information about personal data we hold about you, or to request correction or deletion where appropriate.

Certain business or legal records may need to be retained where required for legitimate purposes.

10. Information Security

We take reasonable administrative and technical measures intended to protect information against unauthorized access, misuse, alteration or loss. However, no internet-based system can be guaranteed to be completely secure.

11. Data Retention

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, for ongoing commercial communication, legitimate business administration or applicable legal requirements.

12. Children's Privacy

This website is intended for business and commercial use and is not directed specifically at children. We do not knowingly seek personal information from children through the trade enquiry process.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in website functionality, business practices, service providers or applicable requirements. The latest version will be published on this page.